Privacy Statement

Our website address is:

This Privacy Statement is current at 16th March 2018.

Introduction (HKE) is firmly committed to protecting the privacy and confidentiality of personal information. HKE maintains robust physical, electronic and procedural safeguards to protect personal and private information in its control. By using the HKE website(s), you are consenting to HKE collecting, using and disclosing your personal information. This information is collected from you for the purposes of:

  • providing you with the HKE Services;
  • identifying you;
  • managing and administering the HKE Services; and
  • protecting against fraud (or suspected fraud).

The information HKE may collect may include your name, address, date of birth, email address and such other information that is considered reasonably necessary. Where possible, HKE will collect the personal information directly from you. In some circumstances, however, HKE may need to collect this information from a third party. For example, HKE may collect, from the provider of a payments platform where your transactions are stored, information about the transactions you undertake. HKE may also collect information from other participants in the payments system and other financial institutions in order resolve disputes or errors. If you do not provide some or all of the information requested, HKE may be unable to provide you with the requested products and services.

Providing your information to others

HKE may provide your information:

  • to another member of its group;
  • to any outsourced service providers;
  • to regulatory bodies, government agencies, law enforcement bodies and courts;
  • to other parties as is authorised or required by law; or
  • to participants in the payments system and other financial institutions for the purpose of resolving disputes, errors or other matters arising out of your use of the prepaid card or third parties using your prepaid card or information stored on your prepaid card.

To facilitate transaction investigation and to assist with identification of suspicious or fraudulent transactions, your personal information and transaction details may be sent to other countries. By using the HKE Services, you agree that your personal information and transaction details may be sent overseas.

Digital services

We provide information and services through a range of digital and online services including websites, apps, email, online advertisements, and social media. These services may be operated by us or other group companies to provide you with a personalised use of each of those products and services and provide targeted marketing.

We may use “cookies”. A cookie allows our servers to identify and interact more effectively with you and your device(s). The cookie assists us in maintaining the continuity of your browsing session (e.g. to maintain a shopping cart) and remembering your details and preferences when you return.

Our systems record a variety of information relating to interactions with our website. This information may include the software versions used, device identifiers (e.g. IP addresses), location data (where available and not disabled by the user), dates, times, file metadata, referring website, data entered and user activity, such as links clicked.

In some cases third parties may use cookies and other technologies such as those described above for activities like surveys, online advertising, website analytics and email campaign management. The services we may use from time to time include, but is not limited to, Google Analytics, Google Ads and Microsoft. You can find more details in the privacy policies for those services, including information on how to opt-out from each service.

Our online services may contain links to other sites. We are not responsible for the privacy practices or policies of those sites and recommend that you review their privacy policies.

Accessing your personal information

You may access any of your personal information at any time by calling HKE. HKE may charge you a reasonable fee for access. If you can show that information about you is not accurate, complete and up to date, HKE will take reasonable steps to ensure it is corrected so that it is accurate, complete and up to date.

You may contact HKE via its website at


Where it is lawful and practicable, we will provide you with the option to deal with us and use our services without identifying yourself.


By using the HKE’s services, you accept the following conditions:

  1. HKE accepts no responsibility for the completeness or accuracy of any of the information contained on or accessed through any HKE website and makes no representations about its suitability for any particular purpose. Users should make their own judgments about those matters. To the maximum extent permitted by law or statute, HKE excludes all liability for loss or damage arising from the use of, or reliance on, the information contained on or accessed through any HKE website whether or not caused by any negligence on the part of HKE or its customers or agents.
  2. Information or materials which are offensive, pornographic, unsuitable for minors’ access or otherwise of a criminal or violent nature may be accessible through any HKE website either as a result of hacking or material placed on linked websites. HKE makes no representations as to the suitability of the information accessible for viewing by minors or any other person.
  3. Your use of any HKE website may be logged for the purpose of security and usage monitoring.
  4. Unauthorised use of any HKE website could result in criminal prosecution.